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FOTOVO Professional Services

FOTOVO is a leading manufacturer of solar products, committed to providing professional service to customers worldwide. We’ve earned a strong reputation in dozens of countries, and we’re here to make your import experience smooth and satisfying.

Pre-Sales Service

  • Clear Quotation: We’ll provide detailed product information and pricing so you can make informed decisions.
  • 24/7 Support: We’re always available to answer your questions online.
  • Customization Options: We can tailor products to your specific needs, including design, certification, specifications, installation, and packaging,etc.

Order Processing

  • Order Confirmation: We’ll confirm your order quickly and get production started.
  • Production information update: Our engineers update the product information regularly to ensure transparency and clear communication.
  • Hassle-Free Shipping: We can handle all packaging, shipping and documentation according to your requirements to ensure a smooth import experience.

Delivery and Installation

  • On-Time Delivery: We offer various shipping methods, such as air and sea freight. The shipping time varies depending on the product and shipping method, but it is generally around 20 days.
  • Track Your Shipment: Our easy-to-use tracking system allows you to monitor your order’s progress.
  • Installation Support: We offer on-site installation assistance with local partners (where available) or provide detailed remote guides and support.
  • Proper Setup: We’ll thoroughly test your system before handover and train you on its operation and maintenance.

After-Sales Service

  • Troubleshooting: Our experienced engineers are always available to troubleshoot any technical issues.
  • Warranty Coverage: We can provide different warranty services according to different products.

Follow-up Service

  • Your Feedback Matters: We regularly collect customer feedback to improve our products and services.
  • Innovation Driven by You: We use your feedback and industry trends to continuously develop better solutions.
  • Share Your Success Story: We love hearing from satisfied customers! Let us create a case study showcasing your project.